Privacy Policy

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At elevateDropshipping, your privacy and the protection of your personal information are paramount. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services, including our three distinct service packages.

1. Information We Collect

When you use our website and purchase one of our service packages, we may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and company details, provided during package purchase or when contacting us.
• Service Details: Information about the package you choose, including any customizations or specific requests.
• Payment Information: Billing details needed to process payments for our service packages. 
• Usage Data: Information on how you interact with our website, such as IP addresses, browser types, and page visits.

2. How We Use Your Information

We use your personal information to:

• Provide Services: To deliver and manage the services included in the package you select, such as setting up your Shopify store, providing training, or offering educational resources.
• Communicate: To send you confirmations, updates, and support related to your chosen package.
• Process Payments: To handle billing and transaction processing.
• Marketing: To send you information about our services and promotions, if you have opted in to receive such communications.
• Improve Services: To analyse usage and feedback to enhance our offerings and user experience.

3. How We Protect Your Information

We implement robust security measures to protect your personal information:

• Encryption: We use encryption to secure data transmitted through our website and during transactions.
• Secure Payment Processing: Payment information is handled by secure third-party payment processors.
• Access Control: Access to personal data is limited to authorised personnel only.
• Regular Audits: We conduct regular security reviews to ensure compliance and data protection.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once your data is no longer required, we will securely delete or anonymise it.

5. Sharing Your Information

We do not sell or trade your personal information. We may share your information in the following scenarios:

• Service Providers: We may share your information with third-party service providers who assist in delivering our services, such as payment processors and IT support, under confidentiality agreements.
• Legal Obligations: We may disclose your information if required by law or to protect our legal rights.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in those messages.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or via email. Continued use of our services after such changes implies acceptance of the updated policy.

9. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: support@elevatedropshipping.com